Feedback and Complaints

We strive to make Mopane Community Health a place that is inclusive, diverse and empowers everyone to live fulfilling lives.

We strongly value the feedback from our customers and other agents and use the feedback to improve our outcomes.

If you have any feedback or complaints about our company, our employees or our process, we would like to hear from you. We take all feedback and complaints serious and protect any confidential information submitted to us.

In Person

You can speak to your case manager, service delivery officer or support worker.

By Phone

You can reach us at any of our numbers:
03 8459 7020

Online

You can fill out the form below

Email

Send us an email at info@mopanehealth.com.au

If you are not happy with our response you can escalate your complaint to an external agency. For example:

  • NDIS Quality and Safeguards Commission here
  • Victorian Ombudsman (Out of Home Care) here
  • Disability Services Commissioner (DHHS Funded Services, TAC Funded Services) here